Thank you for visiting The Racket Concept (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you access our website (https://www.theracketconcept.com), use our online booking systems for padel courts or pilates classes, review our coffee menu, or contact us for more information.

1. Information We Collect

Information You Provide Directly:
When you interact with our website, you may voluntarily provide us with:

  • Contact details (e.g., name, email address, phone number) when booking a padel court, signing up for a pilates class, or contacting us.

  • Payment and billing information when making a booking or purchasing services.

  • Any other information you submit through our contact forms or newsletter sign-ups.

Automatically Collected Information:
When you visit our site, we automatically receive and log certain technical data including:

  • Your IP address, browser type, operating system, and device type.

  • Usage data such as pages visited, time spent on pages, and referring websites.

  • Cookies and similar tracking technologies (see below).

2. How We Use Your Information

We use the collected information for various purposes, including to:

  • Process and manage bookings for padel courts and pilates classes.

  • Provide customer service and respond to inquiries.

  • Improve our website, services, and customer experience.

  • Send you marketing communications, updates, and promotional offers (if you have opted in).

  • Analyze website usage and trends to enhance our offerings.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience.

  • Remember your preferences and login details.

  • Collect usage data for analytics purposes.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may limit the functionality of some features on our website.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

  • Service Providers: Third-party vendors who help us operate our website, process payments, and manage bookings. These providers are contractually obligated to protect your information and use it solely for the purposes we specify.

  • Legal Requirements: When required by law, regulation, or legal process, we may disclose your information to government authorities or law enforcement agencies.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction—subject to this Privacy Policy.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no data transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, including:

  • The right to access, update, or correct your personal information.

  • The right to request deletion of your personal data, subject to applicable legal obligations.

  • The right to object to or restrict certain types of processing.

  • The right to opt out of marketing communications by following the unsubscribe instructions included in our emails or contacting us directly.

To exercise any of these rights, please contact us at the email address provided below.

7. Third-Party Links

Our website may include links to third-party websites (such as our social media pages). We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

8. International Data Transfers

If you access our website from outside our operating jurisdiction, please note that your information may be transferred, stored, and processed in countries with data protection laws that differ from those in your country.

Privacy policy